Written by Peter Bui Follow on
Published: 11 February 2013

If you've listened to the first episode of the Joomla Beat Podcast you'd know that I've gone through quite a few hosting companies in my time and have experience a complete hosting environment failure where I've lost just about everything on my shared environment and had to build it up again from scratch.

So when I do find a good hosting company I stick with it.

Working with many different clients from around the world I get exposed to all sorts of hosting environments from cramped shared hosting servers all the way to scalable dedicated solutions.

Recently, however, I was approached by SiteGround about having the Joomla Beat Podcast hosted on their servers. I was a little hesitant at first but since they gave me a free trial I though I could at least give them a try. I have heard quite a lot of good things about SiteGround in the Joomla cummunity and they have been sponsoring many Joomla events around the world.

So when Tina from SiteGround set me up with an account, a simple shared environment account I might add, I though why not, but I'm going to put them to the test before I would start recommending them myself.

The first thing I wanted to test was their hosting support system. It always annoys me if I can't get in contact with my hosting provider the way I want to contact them. Most of that time that would be via email unless it was a priority emergency. Our own clients have different ways they like to communicate with a hosting company as well so we have to make sure that their needs are catered for too.

So I migrated the Joomla Beat website over to the SiteGround server, using AkeebaBackup, and noticed an issue with the website. One common with Joomla 3.0.x installs in that Magic Quotes, a PHP function, was turned on. Normally Magic Quotes is fine on older versions of Joomla but with the latest version, you need to have Magic Quotes turned off or else everything within the CMS will automatically have extra \ slashes around all "quotes".

Now being a new server I didn't want to sit there and figure out how this server worked and what was the best way to turn the function off so I thought I'd take a moment and try out SiteGround's ticket support system.

Here is a screen shot of the ticket support request. Note the time stamps! 

SiteGround ticket response

Ticket submitted at 17:39 and answered and fixed at 17:42. Responded and fixed within 3 minutes.

That is quite impressive for any kind of service.

You can read more about how SiteGround handle support and their business goals around support.

This is a list of some of their aims:

  • State-of-the-art helpdesk system
  • 24/7 professional customer assistance
  • Less than 15 minutes response time
  • Enthusiastic team of talented computer and IT specialists
  • Highest level of technical experience and expertise
  • Optimized in-house software applications for better service

 

Now this is just one aspect that I've discovered since trialing SiteGround's services and so far so good! There are a whole bunch of other more advanced server features that can be found all in their shared environment hosting which not only speeds up your Joomla site but also keeps it secure. I'll post more about these cool features in other blog posts.

If you're looking for a new hosting environment for your Joomla website then check out SiteGround (affiliate link). I can't recommend them enough. They've been fantastic to deal with and their hosting setups look spot on! They've also given me a special affiliate link that gives listeners to the Joomla Beat Podcast 60% off when they sign up which is quote nice of them. Feel free to use or not use the SiteGround sign up links. :)

 

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Peter Bui

Peter Bui

An all round web specialist with years of experience in web design, development and open source solutions at PB Web Development

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