Written by Peter Bui Follow on
Published: 30 September 2015

ep97 customer journey mapping

This is a slightly different podcast episode in that it is a recorded presentation.

Magda Cortez, from News Corp, presents at the Product Mavens Meetup for product managers at the News Corp building in Sydney, Australia about mapping the customer journey through some of their publications.

Magda Cortez is strategic design thinker who has spent the last 10 years in media crafting cross-platform digital experiences. Passionate about entertainment, social media, popular culture and the fusion of old and new media, her experience spans product management, innovation, marketing, content creation and design. 

In this session she shares the some insights into how she and her team map our user journeys throughout the one of their websites.

 

You can follow Magda on:

At the end of Magda's presentation I took the group through a persona building exercise to help people understand how a customer is defined, where they come from and a process in regards to discovering that and making it happen.

You can see the slides for the presentation on SlideShare:

 
If you like this style of podcast please let me know and I'll record and release more as I am involved with them.
 

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Peter Bui

Peter Bui

An all round web specialist with years of experience in web design, development and open source solutions at PB Web Development

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